A step-by-step guide to every menu in the Resmi.ID dashboard — from registering a business and completing its profile to verification, apps, billing, and your team.
Sign in with your Resmi.ID account, then pick the business to manage — or register a new one.
Select Business & Register Business — the two ways into the dashboard.
Step by step
1
Open resmi.id and press Sign In. Managing more than one business? The Select Business page appears — the last one you opened is at the top.
2
No business yet, or want another? Press Add New Business. Fill in four steps: Identity (name, category, digital address resmi.id/… 5–20 lowercase letters/digits), Contact, Location, and Legal (you can skip the NIB for now).
3
Switch businesses any time with the business picker at the top right, or Switch Business at the bottom of the left menu.
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The digital address can't be changed from the dashboard after the business is created — choose carefully. The registration form saves your answers in the browser if the page closes.
Select business1 / 2
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: getting started: sign in & choose a businessNarrated walkthrough from start to finish. Narrated in Indonesian.
Your business at a glance: score, verification, visits, interactions, and the completeness checklist.
Dashboard — summary cards, profile information, the 7-day visits chart, and the completeness checklist.
Step by step
1
The four top cards: Business Profile Score (0–100), Verification Status, 7-day Profile Visits, and Contact Interactions — clicks on the WhatsApp, website, or social buttons on your public page.
2
Business Profile Information summarises what appears on your public page; press Edit Profile to change it. Below it is the Visits in the Last 7 Days chart.
3
The Profile Completeness Checklist has 13 items. Click an unfinished item to jump to where it's filled in, or press Complete Profile.
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View Public Page opens resmi.id/your-business — the page your customers see.
Summary cards1 / 2
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: reading the dashboardNarrated walkthrough from start to finish. Narrated in Indonesian.
How the 0–100 score is calculated, and what to complete to raise it.
Business Health Score — component breakdown, completeness per section, and suggestions.
Step by step
1
Open it from the Business Profile Score card → View breakdown. The score is made of Profile Completeness (max 50), Team Member Profiles (max 25), and Business Verification (25 points once approved).
2
Profile Completeness Breakdown shows the points for each section — click one marked Needs completing to fill it in. Suggestions to Raise Your Score are sorted by the most points.
The business identity shown on your public page: logo, name, tagline, description, category, and cover photo.
Basic Information — the identity form with a live preview, then the logo positioning window.
Step by step
1
Press Upload Logo and choose an image (PNG, JPG, or WEBP, max 2 MB). The Adjust Logo window opens: drag and zoom until it fits the square, then Apply.
2
Fill in the Business Name (max 120 characters), a short Tagline (max 80), and the Short Description (max 500) — a character counter sits under each field.
3
Choose the Business Category. The Main Website is only shown here; change it on the Contact & Location page. The Resmi.ID Address (resmi.id/your-business) can't be changed from the dashboard.
4
Click the Cover Photo area to upload a wide image (2.5 : 1 ratio) and position it. Check the Public Page Preview on the right, then press Save Changes.
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The Business Profile Tips card on the right ticks items automatically as you complete them — click an unfinished one to jump to its field. Once the business is verified this page locks; see Request Data Change.
Identity form1 / 2
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: filling in basic informationNarrated walkthrough from start to finish. Narrated in Indonesian.
How to change core data once the business is verified — through a request reviewed by the Resmi.ID team.
Request Data Change — the four steps of the request form. Click a step or swipe the slider to see each screen.
Step by step
1
Choose fields — press Request Data Change on the Basic Information, Contact & Location, or Legal page, then tick the data you want to change. The current value is shown under each option.
2
Enter the new values for each selected field. For the logo or cover photo, upload the new image — the old and new versions are shown side by side.
3
Write the reason for the change (at least 20 characters). Attach a supporting document if you have one — PDF, PNG, or JPG, max 5 MB.
4
Review & submit — the summary shows the old value (struck through) and the new one. Press Submit Request; the team reviews it within 1–3 working days.
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Each field is approved or rejected separately, so the result can be Partially Approved. Follow the status and admin notes in the Data Change Request History table on the Legal page. Only one request can be under review at a time.
Step 1 · Choose fields1 / 4
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: requesting a data changeNarrated walkthrough from start to finish. Narrated in Indonesian.
The city shown on your public page and your business's pin on the map.
Location tab — city, the automatic Google Maps link, and a map with a draggable pin.
Step by step
1
Fill in the City / Regency & Province, e.g. Kota Yogyakarta, DI Yogyakarta (max 50 characters). This text is what appears as your location on the public page.
2
Set the point on the Location Map: type an address and press Search, press Use Current Location, or click/drag the pin on the map. The coordinates appear in the Location Coordinates card.
3
The Google Maps link is built automatically from the pin — customers use it for directions. Placed it wrong? Reset Location restores the last saved point. Press Save Changes.
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Once the business is verified, the location is locked and the map only shows the saved point — change it via Request Data Change.
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: setting your business locationNarrated walkthrough from start to finish. Narrated in Indonesian.
The WhatsApp number, email, website, and social accounts that become buttons on your public page.
The Main Contact and Social Media tabs, with a preview of how contacts look on your public page.
Step by step
1
Main Contact tab: fill in the Active WhatsApp / Phone Number (e.g. +62812…). It becomes the WhatsApp button on your public page — test it with Send Test Message.
2
Fill in the Business Email and Website (optional — https:// is added automatically).
3
Social Media tab: enter the Instagram, Facebook, LinkedIn, YouTube, and TikTok usernames — just tokosejahtera, not the full link. Press Save Changes.
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Main contacts lock after verification, but social media can still be changed any time. Connecting at least one account completes a profile checklist item.
Main Contact1 / 2
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: contacts & social mediaStarts at this part (0:36). Narrated in Indonesian.
Submit your NIB to earn the verified badge on your public page.
Legal & Verification — the NIB form, the under-review status, and the verified view.
Step by step
1
First complete every profile checklist item except the NIB — until then this page shows Complete your profile first.
2
Enter the NIB (13 digits; a green tick appears when the length is right). Drag and drop a Supporting Document if you have one (PDF, JPG, PNG, max 5 MB), then press Request Verification.
3
The status becomes Under Review — the team checks it within 1–3 working days and the second step of the stepper lights up.
4
Approved: the verified badge appears and core data is locked. Rejected: read the admin note in Submission History, fix it, then Resubmit Verification.
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Verification adds 25 points to the health score. The FAQ on the right answers the most common questions.
NIB form1 / 3
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: legal & verificationNarrated walkthrough from start to finish. Narrated in Indonesian.
Product and service photos shown on your public page.
Gallery — the photo list, the photo details window, and the photo viewer.
Step by step
1
Press Upload Photo or drag and drop several files at once (JPG, PNG, WebP, max 5 MB each; square ±1080×1080 px recommended). The queue shows each file's status.
2
The Complete Photo Details window appears for each new photo: fill in the Photo Name (required) and Description (max 160 characters), or Skip for now.
3
The ⋮ menu on each photo: View opens the viewer (move with the arrows or swipe), Edit details, and Delete. Search, sort, or switch grid/list view above.
4
To delete several photos, tick Select multiple, choose the photos, then Delete selected.
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The page shows up to the 50 most recent photos. Adding at least one photo completes the services/products checklist item.
Photo list1 / 3
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: managing the galleryNarrated walkthrough from start to finish. Narrated in Indonesian.
Share your public page link and prepare a QR code for business cards, posters, or stickers.
Link & QR Code — the link, QR settings, share buttons, and design previews.
Step by step
1
Public Page Link: press Copy or Open. On the right, Share with Customers straight to WhatsApp, Facebook, LinkedIn, X, Telegram, or email.
2
QR Settings: switch on Logo in Center and Change Logo between the Resmi.ID logo and your logo; pick a Color (#RRGGBB — too-light colours get a warning); pick a Shape: Square, Rounded, or Dots.
3
Choose a Size — Small 480 px, Medium 1024 px, or Large 2048 px for print — then Download QR Code (PNG). For printers, use Download SVG.
4
Design Preview shows your QR on a Business Card, Poster/Banner, Sticker, and a Social Media post.
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Use a dark colour on a light background so phone cameras can scan the QR easily.
Link & QR settings1 / 2
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: link & QR codeNarrated walkthrough from start to finish. Narrated in Indonesian.
Analytics — summary cards, trend, traffic sources, popular pages, and devices.
Step by step
1
Pick a period at the top right: 7, 30, or 90 days. The four top cards compare visits, visitors, contact clicks, and unique clickers with the previous period.
2
Visits & Interactions Trend can be viewed daily, weekly (periods of 14+ days), or monthly (60+ days). Traffic Sources shows where visitors come from.
3
Scroll down for Popular Pages, Visitor Devices, Click Source Pages, Contact Interactions by channel, and Busiest Hours. Google Search Keywords has a Rising & Falling tab (keywords going up/down, tagged New/Lost) and a Top 100 tab.
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Keyword data from Google Search Console is delayed by a few days — it's normal for the latest days to be missing.
Summary & trend1 / 3
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: reading analyticsNarrated walkthrough from start to finish. Narrated in Indonesian.
The services already active for your business, and the catalogue you can install from.
My Apps and App Center — opened from the Quick Access menu on the left.
Step by step
1
My Apps lists active services: plan, validity (a warning colour at 14 days or less), and quota usage. Press Open to go into the app.
2
App Center holds every Resmi.ID service by category — communication, AI, website & domain, legal & certification, and more. Search, filter, or sort by price.
3
Press Activate Service, choose how to pay — Resmi.ID Balance (fastest), QRIS, virtual account, or bank transfer — and follow the instructions. The service activates once payment is confirmed.
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Manual bank transfers are confirmed by an admin within 1×24 working hours — make sure the amount is exact.
My Apps1 / 2
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: my apps & the App CenterNarrated walkthrough from start to finish. Narrated in Indonesian.
Change the business name, category, and description in one place, plus shortcuts to the other profile pages.
Business Profile tab — a summary card on the left, the Basic Information form on the right.
Step by step
1
The left card shows the cover, logo, and name, with shortcuts to Basic Information, Contact & Location, Legal, Gallery, Link & QR, and the Public Page.
2
Change the Business Name, Category, or Business Description (max 500 characters), then Save Changes. Renaming asks for confirmation first.
3
Your Role appears under the form — press See all roles for what each role means.
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Verified business: core data is locked here too — use the Request a change link.
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: business profile settingsNarrated walkthrough from start to finish. Narrated in Indonesian.
Invite team members, set their roles, and decide each role's permissions.
Team & Access — the member list, invitations, and the permissions-by-role table.
Step by step
1
Four top cards: total members (and quota used), plus the share of Owner, Admin, and Editor & Viewer.
2
Invite Member (owner only): enter an email already registered on Resmi.ID, choose Admin, Editor, or Viewer, then Send Invitation. Invitations last 7 days and appear under Pending Invitations — you can cancel them.
3
In Team Members, the owner can change a role with the selector on each row or remove access (bin icon). The Account Profile column shows how complete each member's account is.
4
Permissions by role: tick what Admin, Editor, and Viewer may do — e.g. edit the profile, manage the gallery, view or pay invoices — then Save permissions. The owner always has every permission.
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Member quota: 5 members on free accounts and 20 on premium, counting unexpired invitations. Member profile completeness contributes 25 points to the health score.
Members & invitations1 / 2
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: team & accessStarts at this part (0:32). Narrated in Indonesian.
Your active plan, services ending soon, and the next invoice.
Billing & Plan — the main plan, summary, service list, and the next invoice.
Step by step
1
The top card shows the main active plan, its validity, active services, and unpaid invoices. Manage Plan opens the plans page; View Invoices goes to Invoices.
2
Services & Plans lists each subscription with its status and end date — filter Active or Ended, then Manage or Renew.
3
The Next Invoice card on the right: press Pay Now. Payment Method shows your Resmi.ID balance.
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Unpaid invoice? Its service can stay inactive until it's paid — a warning appears above the service list.
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: billing & plansNarrated walkthrough from start to finish. Narrated in Indonesian.
Invoices — the invoice table and the Pay Invoice window.
Step by step
1
Filter by All, Unpaid, Paid, or Cancelled; search a number/description or limit by due date.
2
Press Pay Now on an invoice. Choose Pay with Resmi.ID Balance, or another method — QRIS, virtual account, or bank transfer. Your last method is remembered.
3
Follow the instructions (QR or VA number, total, deadline). The page checks the status automatically and shows Payment Successful!. Paid invoices can be downloaded with Download PDF.
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Transfer the exact total, including the unique code, so it's detected automatically.
Invoice list1 / 2
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: paying invoicesStarts at this part (0:27). Narrated in Indonesian.
Top up your Resmi.ID Balance, track its activity, and download transaction receipts.
Balance — current balance, activity chart, transaction history, and the Top Up window.
Step by step
1
The Resmi.ID Balance card shows the current balance. The Balance Activity chart summarises money in and out over the last 30 days.
2
Press Top Up Balance, choose an amount (Rp100,000–Rp15,000,000) and a payment method, then Create Payment. Virtual accounts verify automatically; bank transfers are confirmed by an admin.
3
Transaction History can be filtered by status, type (in/out), and date. Successful transactions have a receipt button — download it as PNG or PDF, or share it.
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The balance pays for Resmi.ID services and invoices — such as e-signatures, e-Meterai, and invoices — without a new transfer each time.
Balance & history1 / 2
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: balance & top-upStarts at this part (0:58). Narrated in Indonesian.
Connect WhatsApp and set up AI replies for direct chat — everything lands in one Inbox.
Message Channels — the connected channel list and the Direct Message Settings window.
Step by step
1
Connected Channels shows the active WhatsApp numbers (the gear opens the WhatsApp dashboard) and Direct Message — chats from your public page. No WhatsApp yet? Press Connect.
2
Press the gear on the Direct Message row. Switch on Enable AI replies, paste your ai.resmi.id API key, and choose the AI Agent that replies.
3
Set the working hours, working days, and time zone; AI resumes after silence (1–120 minutes without a team reply); tick Also reply outside working hours if needed; write an optional greeting. Save.
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The API key is never shown again — only its last 4 characters. Telegram, Messenger, Instagram, TikTok, Shopee, and Tokopedia are marked Coming soon.
Connected channels1 / 2
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: message channels & AI repliesStarts at this part (0:26). Narrated in Indonesian.
Account security, ownership transfer, deactivating, and deleting the business.
Advanced — the Danger Zone with three owner-only actions.
Step by step
1
The Security tab opens your account settings on sso.resmi.id — password, two-step verification, and login sessions.
2
Transfer Ownership: choose the team member who becomes the new owner, then confirm. You return to the business list afterwards.
3
Deactivate Business: the public page can't be reached until it's reactivated. Delete Business Permanently: type the exact business name to unlock the confirm button — it can't be undone.
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Only the owner can use the Danger Zone; other roles see the buttons disabled.
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: security & advancedStarts at this part (0:51). Narrated in Indonesian.
