A step-by-step guide to every menu in the Resmi.ID dashboard — from registering a business and completing its profile to verification, apps, billing, and your team.
Your Resmi.ID account at sso.resmi.id: sign in and register, forgot or change password, two-step verification, change email/WhatsApp, devices & sessions, and closing your account.
Sign in with your Resmi.ID account, then pick the business to manage — or register a new one.
Select Business & Register Business — the two ways into the dashboard.
Step by step
1
Open resmi.id and press Sign In. Managing more than one business? The Select Business page appears — the last one you opened is at the top.
2
No business yet, or want another? Press Add New Business. Fill in four steps: Identity (name, category, digital address resmi.id/… 5–20 lowercase letters/digits), Contact, Location, and Legal (you can skip the NIB for now).
3
Switch businesses any time with the business picker at the top right, or Switch Business at the bottom of the left menu.
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The digital address can't be changed from the dashboard after the business is created — choose carefully. The registration form saves your answers in the browser if the page closes.
Select business1 / 2
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: getting started: sign in & choose a businessNarrated walkthrough from start to finish. Narrated in Indonesian.
Your business at a glance: score, verification, visits, interactions, and the completeness checklist.
Dashboard — summary cards, profile information, the 7-day visits chart, and the completeness checklist.
Step by step
1
The four top cards: Business Profile Score (0–100), Verification Status, 7-day Profile Visits, and Contact Interactions — clicks on the WhatsApp, website, or social buttons on your public page.
2
Business Profile Information summarises what appears on your public page; press Edit Profile to change it. Below it is the Visits in the Last 7 Days chart.
3
The Profile Completeness Checklist has 13 items. Click an unfinished item to jump to where it's filled in, or press Complete Profile.
💡
View Public Page opens resmi.id/your-business — the page your customers see.
Summary cards1 / 2
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: reading the dashboardNarrated walkthrough from start to finish. Narrated in Indonesian.
How the 0–100 score is calculated, and what to complete to raise it.
Business Health Score — component breakdown, completeness per section, and suggestions.
Step by step
1
Open it from the Business Profile Score card → View breakdown. The score is made of Profile Completeness (max 50), Team Member Profiles (max 25), and Business Verification (25 points once approved).
2
Profile Completeness Breakdown shows the points for each section — click one marked Needs completing to fill it in. Suggestions to Raise Your Score are sorted by the most points.
The business identity shown on your public page: logo, name, tagline, description, category, and cover photo.
Basic Information — the identity form with a live preview, then the logo positioning window.
Step by step
1
Press Upload Logo and choose an image (PNG, JPG, or WEBP, max 2 MB). The Adjust Logo window opens: drag and zoom until it fits the square, then Apply.
2
Fill in the Business Name (max 120 characters), a short Tagline (max 80), and the Short Description (max 500) — a character counter sits under each field.
3
Choose the Business Category. The Main Website is only shown here; change it on the Contact & Location page. The Resmi.ID Address (resmi.id/your-business) can't be changed from the dashboard.
4
Click the Cover Photo area to upload a wide image (2.5 : 1 ratio) and position it. Check the Public Page Preview on the right, then press Save Changes.
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The Business Profile Tips card on the right ticks items automatically as you complete them — click an unfinished one to jump to its field. Once the business is verified this page locks; see Request Data Change.
Identity form1 / 2
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: filling in basic informationNarrated walkthrough from start to finish. Narrated in Indonesian.
How to change core data once the business is verified — through a request reviewed by the Resmi.ID team.
Request Data Change — the four steps of the request form. Click a step or swipe the slider to see each screen.
Step by step
1
Choose fields — press Request Data Change on the Basic Information, Contact & Location, or Legal page, then tick the data you want to change. The current value is shown under each option.
2
Enter the new values for each selected field. For the logo or cover photo, upload the new image — the old and new versions are shown side by side.
3
Write the reason for the change (at least 20 characters). Attach a supporting document if you have one — PDF, PNG, or JPG, max 5 MB.
4
Review & submit — the summary shows the old value (struck through) and the new one. Press Submit Request; the team reviews it within 1–3 working days.
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Each field is approved or rejected separately, so the result can be Partially Approved. Follow the status and admin notes in the Data Change Request History table on the Legal page. Only one request can be under review at a time.
Step 1 · Choose fields1 / 4
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: requesting a data changeNarrated walkthrough from start to finish. Narrated in Indonesian.
The city shown on your public page and your business's pin on the map.
Location tab — city, the automatic Google Maps link, and a map with a draggable pin.
Step by step
1
Fill in the City / Regency & Province, e.g. Kota Yogyakarta, DI Yogyakarta (max 50 characters). This text is what appears as your location on the public page.
2
Set the point on the Location Map: type an address and press Search, press Use Current Location, or click/drag the pin on the map. The coordinates appear in the Location Coordinates card.
3
The Google Maps link is built automatically from the pin — customers use it for directions. Placed it wrong? Reset Location restores the last saved point. Press Save Changes.
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Once the business is verified, the location is locked and the map only shows the saved point — change it via Request Data Change.
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: setting your business locationNarrated walkthrough from start to finish. Narrated in Indonesian.
The WhatsApp number, email, website, and social accounts that become buttons on your public page.
The Main Contact and Social Media tabs, with a preview of how contacts look on your public page.
Step by step
1
Main Contact tab: fill in the Active WhatsApp / Phone Number (e.g. +62812…). It becomes the WhatsApp button on your public page — test it with Send Test Message.
2
Fill in the Business Email and Website (optional — https:// is added automatically).
3
Social Media tab: enter the Instagram, Facebook, LinkedIn, YouTube, and TikTok usernames — just tokosejahtera, not the full link. Press Save Changes.
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Main contacts lock after verification, but social media can still be changed any time. Connecting at least one account completes a profile checklist item.
Main Contact1 / 2
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: contacts & social mediaStarts at this part (0:36). Narrated in Indonesian.
Submit your NIB to earn the verified badge on your public page.
Legal & Verification — the NIB form, the under-review status, and the verified view.
Step by step
1
First complete every profile checklist item except the NIB — until then this page shows Complete your profile first.
2
Enter the NIB (13 digits; a green tick appears when the length is right). Drag and drop a Supporting Document if you have one (PDF, JPG, PNG, max 5 MB), then press Request Verification.
3
The status becomes Under Review — the team checks it within 1–3 working days and the second step of the stepper lights up.
4
Approved: the verified badge appears and core data is locked. Rejected: read the admin note in Submission History, fix it, then Resubmit Verification.
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Verification adds 25 points to the health score. The FAQ on the right answers the most common questions.
NIB form1 / 3
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: legal & verificationNarrated walkthrough from start to finish. Narrated in Indonesian.
Product and service photos shown on your public page.
Gallery — the photo list, the photo details window, and the photo viewer.
Step by step
1
Press Upload Photo or drag and drop several files at once (JPG, PNG, WebP, max 5 MB each; square ±1080×1080 px recommended). The queue shows each file's status.
2
The Complete Photo Details window appears for each new photo: fill in the Photo Name (required) and Description (max 160 characters), or Skip for now.
3
The ⋮ menu on each photo: View opens the viewer (move with the arrows or swipe), Edit details, and Delete. Search, sort, or switch grid/list view above.
4
To delete several photos, tick Select multiple, choose the photos, then Delete selected.
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The page shows up to the 50 most recent photos. Adding at least one photo completes the services/products checklist item.
Photo list1 / 3
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: managing the galleryNarrated walkthrough from start to finish. Narrated in Indonesian.
Share your public page link and prepare a QR code for business cards, posters, or stickers.
Link & QR Code — the link, QR settings, share buttons, and design previews.
Step by step
1
Public Page Link: press Copy or Open. On the right, Share with Customers straight to WhatsApp, Facebook, LinkedIn, X, Telegram, or email.
2
QR Settings: switch on Logo in Center and Change Logo between the Resmi.ID logo and your logo; pick a Color (#RRGGBB — too-light colours get a warning); pick a Shape: Square, Rounded, or Dots.
3
Choose a Size — Small 480 px, Medium 1024 px, or Large 2048 px for print — then Download QR Code (PNG). For printers, use Download SVG.
4
Design Preview shows your QR on a Business Card, Poster/Banner, Sticker, and a Social Media post.
💡
Use a dark colour on a light background so phone cameras can scan the QR easily.
Link & QR settings1 / 2
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: link & QR codeNarrated walkthrough from start to finish. Narrated in Indonesian.
Analytics — summary cards, trend, traffic sources, popular pages, and devices.
Step by step
1
Pick a period at the top right: 7, 30, or 90 days. The four top cards compare visits, visitors, contact clicks, and unique clickers with the previous period.
2
Visits & Interactions Trend can be viewed daily, weekly (periods of 14+ days), or monthly (60+ days). Traffic Sources shows where visitors come from.
3
Scroll down for Popular Pages, Visitor Devices, Click Source Pages, Contact Interactions by channel, and Busiest Hours. Google Search Keywords has a Rising & Falling tab (keywords going up/down, tagged New/Lost) and a Top 100 tab.
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Keyword data from Google Search Console is delayed by a few days — it's normal for the latest days to be missing.
Summary & trend1 / 3
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: reading analyticsNarrated walkthrough from start to finish. Narrated in Indonesian.
The services already active for your business, and the catalogue you can install from.
My Apps and App Center — opened from the Quick Access menu on the left.
Step by step
1
My Apps lists active services: plan, validity (a warning colour at 14 days or less), and quota usage. Press Open to go into the app.
2
App Center holds every Resmi.ID service by category — communication, AI, website & domain, legal & certification, and more. Search, filter, or sort by price.
3
Press Activate Service, choose how to pay — Resmi.ID Balance (fastest), QRIS, virtual account, or bank transfer — and follow the instructions. The service activates once payment is confirmed.
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Manual bank transfers are confirmed by an admin within 1×24 working hours — make sure the amount is exact.
My Apps1 / 2
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: my apps & the App CenterNarrated walkthrough from start to finish. Narrated in Indonesian.
Change the business name, category, and description in one place, plus shortcuts to the other profile pages.
Business Profile tab — a summary card on the left, the Basic Information form on the right.
Step by step
1
The left card shows the cover, logo, and name, with shortcuts to Basic Information, Contact & Location, Legal, Gallery, Link & QR, and the Public Page.
2
Change the Business Name, Category, or Business Description (max 500 characters), then Save Changes. Renaming asks for confirmation first.
3
Your Role appears under the form — press See all roles for what each role means.
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Verified business: core data is locked here too — use the Request a change link.
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: business profile settingsNarrated walkthrough from start to finish. Narrated in Indonesian.
Invite team members, set their roles, and decide each role's permissions.
Team & Access — the member list, invitations, and the permissions-by-role table.
Step by step
1
Four top cards: total members (and quota used), plus the share of Owner, Admin, and Editor & Viewer.
2
Invite Member (owner only): enter an email already registered on Resmi.ID, choose Admin, Editor, or Viewer, then Send Invitation. Invitations last 7 days and appear under Pending Invitations — you can cancel them.
3
In Team Members, the owner can change a role with the selector on each row or remove access (bin icon). The Account Profile column shows how complete each member's account is.
4
Permissions by role: tick what Admin, Editor, and Viewer may do — e.g. edit the profile, manage the gallery, view or pay invoices — then Save permissions. The owner always has every permission.
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Member quota: 5 members on free accounts and 20 on premium, counting unexpired invitations. Member profile completeness contributes 25 points to the health score.
Members & invitations1 / 2
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: team & accessStarts at this part (0:32). Narrated in Indonesian.
Your active plan, services ending soon, and the next invoice.
Billing & Plan — the main plan, summary, service list, and the next invoice.
Step by step
1
The top card shows the main active plan, its validity, active services, and unpaid invoices. Manage Plan opens the plans page; View Invoices goes to Invoices.
2
Services & Plans lists each subscription with its status and end date — filter Active or Ended, then Manage or Renew.
3
The Next Invoice card on the right: press Pay Now. Payment Method shows your Resmi.ID balance.
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Unpaid invoice? Its service can stay inactive until it's paid — a warning appears above the service list.
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: billing & plansNarrated walkthrough from start to finish. Narrated in Indonesian.
Invoices — the invoice table and the Pay Invoice window.
Step by step
1
Filter by All, Unpaid, Paid, or Cancelled; search a number/description or limit by due date.
2
Press Pay Now on an invoice. Choose Pay with Resmi.ID Balance, or another method — QRIS, virtual account, or bank transfer. Your last method is remembered.
3
Follow the instructions (QR or VA number, total, deadline). The page checks the status automatically and shows Payment Successful!. Paid invoices can be downloaded with Download PDF.
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Transfer the exact total, including the unique code, so it's detected automatically.
Invoice list1 / 2
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: paying invoicesStarts at this part (0:27). Narrated in Indonesian.
Top up your Resmi.ID Balance, track its activity, and download transaction receipts.
Balance — current balance, activity chart, transaction history, and the Top Up window.
Step by step
1
The Resmi.ID Balance card shows the current balance. The Balance Activity chart summarises money in and out over the last 30 days.
2
Press Top Up Balance, choose an amount (Rp100,000–Rp15,000,000) and a payment method, then Create Payment. Virtual accounts verify automatically; bank transfers are confirmed by an admin.
3
Transaction History can be filtered by status, type (in/out), and date. Successful transactions have a receipt button — download it as PNG or PDF, or share it.
💡
The balance pays for Resmi.ID services and invoices — such as e-signatures, e-Meterai, and invoices — without a new transfer each time.
Balance & history1 / 2
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: balance & top-upStarts at this part (0:58). Narrated in Indonesian.
Connect WhatsApp and set up AI replies for direct chat — everything lands in one Inbox.
Message Channels — the connected channel list and the Direct Message Settings window.
Step by step
1
Connected Channels shows the active WhatsApp numbers (the gear opens the WhatsApp dashboard) and Direct Message — chats from your public page. No WhatsApp yet? Press Connect.
2
Press the gear on the Direct Message row. Switch on Enable AI replies, paste your ai.resmi.id API key, and choose the AI Agent that replies.
3
Set the working hours, working days, and time zone; AI resumes after silence (1–120 minutes without a team reply); tick Also reply outside working hours if needed; write an optional greeting. Save.
ℹ
The API key is never shown again — only its last 4 characters. Telegram, Messenger, Instagram, TikTok, Shopee, and Tokopedia are marked Coming soon.
Connected channels1 / 2
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: message channels & AI repliesStarts at this part (0:26). Narrated in Indonesian.
Account security, ownership transfer, deactivating, and deleting the business.
Advanced — the Danger Zone with three owner-only actions.
Step by step
1
The Security tab opens your account settings on sso.resmi.id — password, two-step verification, and login sessions.
2
Transfer Ownership: choose the team member who becomes the new owner, then confirm. You return to the business list afterwards.
3
Deactivate Business: the public page can't be reached until it's reactivated. Delete Business Permanently: type the exact business name to unlock the confirm button — it can't be undone.
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Only the owner can use the Danger Zone; other roles see the buttons disabled.
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: security & advancedStarts at this part (0:51). Narrated in Indonesian.
One account at sso.resmi.id for every Resmi.ID service: business dashboard, WhatsApp, Docs, and more.
sso.resmi.id sign-in page with the Google button, email and password fields.
Step by step
1
Open sso.resmi.id, enter your Email and Password, then press Sign in. Or press Continue with Google to sign in with a Google account that uses the same email.
2
If two-step verification is on, you'll be asked for a code first (see Signing in with two-step verification).
3
You're then taken to the Resmi.ID dashboard, or back to the app you came from. Other Resmi.ID apps won't ask for your password again while you stay signed in.
4
Forgot your password? Press Forgot password? next to the password field.
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Signing in from a new device or browser sends a “New sign-in on …” email. If it wasn't you, change your password right away and end that session under Devices & Sessions. An account can be signed in on up to 3 devices; signing in on a 4th automatically ends the least recently used session.
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: signing in to your Resmi.ID accountNarrated walkthrough from start to finish. Narrated in Indonesian.
Create a new Resmi.ID account, then activate it with the link in your email.
Registration form: username, email, WhatsApp number and password.
Step by step
1
On the sign-in page, press Sign up now.
2
Fill in Username (5–20 letters/digits), Email, WhatsApp number (optional) and Password, then press Create account.
3
Open the “Account Activation” email and click the link (valid for 24 hours). Check your spam folder too.
4
When you see Aktivasi akun berhasil (account activated), press Continue and sign in.
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Activation email missing or link expired? Press Resend activation on the sign-in page. You can resend every 60 seconds, up to 5 times a day. Signing up with Google activates the account right away, without an activation email.
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: sign up & activate your accountNarrated walkthrough from start to finish. Narrated in Indonesian.
Reset your password with a link sent to your account email.
Forgot-password page and the create-new-password page.
Step by step
1
On the sign-in page, press Forgot password?, enter your account email and press Send reset link.
2
Open the “Reset Password” email and click the link. It is valid for 15 minutes and works once.
3
Enter your New password twice, then press Save new password.
4
Sign in again with the new password.
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For your security, a password reset signs out every device (including the one you're using), and devices remembered for two-step verification must verify again. Password recovery is by email only. Signed up with Google and never had a password? Use this to create one.
Request a reset link1 / 2
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: forgot passwordStarts at this part (1:08). Narrated in Indonesian.
Change your password regularly from the Account Settings page.
The Change password card in the Security tab.
Step by step
1
Open sso.resmi.id/pengaturan-akun (or the profile menu in the dashboard → Account Settings) and choose the Security tab.
2
In the Change password card, enter your Current password, New password and Confirm new password.
3
Make sure every rule is ticked: 8–64 characters, no spaces, an uppercase letter, a lowercase letter and a number (symbols allowed).
4
Press Update password.
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After the change, all other devices are signed out; the device you're using stays signed in. You'll also get a notification email. If you get that email without having changed your password, reset it immediately via Forgot password.
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: change your passwordNarrated walkthrough from start to finish. Narrated in Indonesian.
3:08
Home › Guide › Turn on two-step verification (2FA)
User Guide
29. Turn on two-step verification (2FA)
Add a second layer: besides your password, you're asked for a code when signing in. Someone who knows your password still can't get in.
The 2-Step Verification card with method options and the authenticator app setup dialog.
Step by step
1
Open the Security tab → 2-Step Verification card. Pick a method and press Turn on. You'll confirm your account password once (valid for 10 minutes).
2
Authenticator app (recommended): install Google Authenticator or a similar app, scan the QR code (or type the key manually), enter the 6-digit code and press Verify & turn on.
3
WhatsApp: press Open WhatsApp (or scan the QR) and send the prefilled message without changing it. The number that sends it becomes your verification number.
4
Telegram: press Open Telegram, press Start in the Resmi.ID bot, then enter the 6-digit code the bot sends.
5
Email: press Send code and enter the 6-digit code from the email.
6
Have more than one method? Press Make primary on the one you want asked first. The others stay available under Try another way.
⚠
Resmi.ID does not provide backup codes. Turn on at least two methods (for example an authenticator app and email) so you can still sign in if you lose your phone. Removing a method or turning 2FA off requires your password, and remembered devices must verify again.
Choose a method1 / 3
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: turn on 2-step verificationStarts at this part (0:46). Narrated in Indonesian.
2:22
Home › Guide › Signing in with two-step verification
User Guide
30. Signing in with two-step verification
After your password, enter the code from your primary method, or choose another way.
The Two-step verification page at sign-in, with the authenticator code and Try another way.
Step by step
1
After pressing Sign in, the Two-step verification page shows your primary method.
2
Authenticator app: open the app and type the 6-digit code for Resmi.ID. Email/Telegram: a 6-digit code is sent automatically (valid 10 minutes); press Resend code if it hasn't arrived.
3
WhatsApp: press Open WhatsApp and send the shown RESMI 123456 message from the WhatsApp number registered for 2FA. The page continues automatically once it's received. On a computer, scan the QR with your phone.
4
Tick Don't ask again on this device for 30 days if it's your own device, then press Verify code.
5
Can't use the primary method? Pick another one under Try another way.
💡
The verification page is valid for 10 minutes and must be opened in the same browser you signed in with. Five wrong codes cancel the attempt, so you'll need to sign in again. Don't tick “Don't ask again” on a shared computer.
Authenticator app code1 / 2
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: signing in with 2-step verificationStarts at this part (0:31). Narrated in Indonesian.
1:06
Home › Guide › Change your email or WhatsApp number
User Guide
31. Change your email or WhatsApp number
Change your sign-in email or account WhatsApp number with your password and a verification code.
The Change email or WhatsApp number card, Fill in details step.
Step by step
1
Open the Security tab → Change email or WhatsApp number card and choose Email or WhatsApp.
2
Enter the New email or New WhatsApp number (without the leading 0) and your Account password. Press Send verification code and confirm the destination.
3
If two-step verification is on, enter your 2FA code first.
4
Enter the 6-digit code and press Verify & save. For email, the code goes to the new email. For a WhatsApp number, it goes to your current account email. The code is valid for 10 minutes.
⚠
Email and WhatsApp number can each be changed once every 30 days, with up to 2 code requests. Double-check the destination. Afterwards, other devices are signed out and a notification goes to the old email. Your 2FA WhatsApp number doesn't change with it: remove and re-enable the WhatsApp method if needed.
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: change your email or WhatsApp numberStarts at this part (2:03). Narrated in Indonesian.
See where your account is signed in, end sessions you don't recognise, and check sign-in history.
The Devices & Sessions tab with active sessions and sign-in history.
Step by step
1
Open the Devices & Sessions tab. Currently active sessions lists each device, IP address, approximate location and sign-in time. The one you're using is marked This device.
2
Don't recognise a device? Press End on its row to sign it out.
3
In Recent sign-in activity, filter by From date and To date, then press Apply.
💡
Found a suspicious sign-in? End that session, then change your password. That signs out every other device at once. Then turn on two-step verification.
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: devices & sessionsStarts at this part (0:55). Narrated in Indonesian.
Set your display name, profile photo, account notifications and the account page language.
Account home and the Personal Info tab.
Step by step
1
The Home tab summarises your account: Profile completeness, security, devices and connected businesses. Press Complete this on anything unfinished.
2
Change your photo: press the camera icon on your profile photo and pick a JPG, PNG or WEBP image (max. 3 MB).
3
In Personal Info, edit your Display name and Account notifications, then press Save changes.
4
Switch language with the Bahasa Indonesia / English selector at the bottom of the page.
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Your username can't be changed. Email and WhatsApp number are changed in the Security tab (see Change your email or WhatsApp number). The Businesses tab is view-only; click a business to open its dashboard.
Account home1 / 2
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: personal info, photo & languageNarrated walkthrough from start to finish. Narrated in Indonesian.
Closing deactivates your account immediately; data is permanently deleted after 30 days. Until then you can cancel.
The Close account card in the Advanced tab and the cancel-closure card.
Step by step
1
Make sure you no longer own any business. Transfer ownership or delete it first; otherwise the close button is disabled.
2
Open the Advanced tab → Close my account. Enter a reason (optional), your password, and type your username to confirm.
3
Press Permanently close account and confirm. The account is deactivated immediately, you're signed out, and a notification email is sent.
4
Changed your mind? Within 30 days, sign in again at sso.resmi.id. The account page opens the Your account is scheduled for closure card. Press Cancel closure.
⚠
After 30 days the account data is permanently deleted and can't be recovered. During the waiting period, the account can't be used to sign in to other Resmi.ID apps until the closure is cancelled.
Close account1 / 2
All screenshots use fictional sample data (a business called "Toko Sejahtera"), not real customer data.
Watch the video: close your account (and undo it)Starts at this part (1:37). Narrated in Indonesian.
0:55
Still have questions?
Our team is ready to help with verification, your business profile, or any other Resmi.ID service.
